Learners will cover the following topics:
- Customer Service Skills
- Types of customers
- Nature of complaints
- Handling complaints
- Listening skills
- Body language
Who can attend the course?
This workshop is ideal for:
- Beauty professionals, including hairstylists, makeup artists, estheticians, and nail technicians, seeking to enhance their customer service skills.
- Salon owners and managers looking to train their staff in delivering exceptional customer experiences.
- Beauty industry entrepreneurs interested in building a positive reputation and client loyalty through outstanding customer service.
- Front desk personnel and receptionists responsible for customer interactions and service.
Course Outcomes
- Define customer service and break it down to its most basic dimensions
- Explain the critical link between ‘attitude’ and ‘technique’ in order to consistently deliver an excellent level of service
- Use a variety of tools such as ‘gap analysis’ and ‘RATER’ to provide a level of service that is second to non
- Analyze basic behavioral patterns of different customer personalities and the best way to deal with them”
Opportunities for progression
- Staff Motivation and Development workshop
- Sales, Marketing and Social Media workshop
- Level 2 Certificate in Facial Skincare
- Beauty Therapy Diploma
Duration: 0.5 Day
