Course Content
The Customer Service Workshop for the Beauty Industry is a comprehensive learning experience that focuses on the unique needs and expectations of customers in the beauty field. Led by experienced customer service professionals, this workshop will provide you with practical strategies, effective techniques, and invaluable insights to deliver outstanding customer experiences that set your beauty business apart.
Learners will cover the following topics:
- Customer Service Skills
- Types of customers
- Nature of complaints
- Handling complaints
- Listening skills
- Body language
Who can attend the course?
This workshop is ideal for:
- Beauty professionals, including hairstylists, makeup artists, estheticians, and nail technicians, seeking to enhance their customer service skills.
- Salon owners and managers looking to train their staff in delivering exceptional customer experiences.
- Beauty industry entrepreneurs interested in building a positive reputation and client loyalty through outstanding customer service.
- Front desk personnel and receptionists responsible for customer interactions and service.
Course Outcomes
- Define customer service and break it down to its most basic dimensions
- Explain the critical link between ‘attitude’ and ‘technique’ in order to consistently deliver an excellent level of service
- Use a variety of tools such as ‘gap analysis’ and ‘RATER’ to provide a level of service that is second to non
- Analyze basic behavioral patterns of different customer personalities and the best way to deal with them”
Opportunities for progression
- Staff motivation and development.
- Sales, marketing and social media
- Level 2 certificate in facial skincare
- Beauty Therapy
